![]() ![]() Prior to DispatchHealth’s Spokane launch, the mobile healthcare model was a relatively new idea. “When we visit a patient and identify a mental health risk or need, it’s important have relationships established with those organizations so that we can provide them those resources and get them the help they need.” “We wanted to support the event because we realize how impactful mental health is on overall health,” she says. “However, our patients are seen quickly, within the comfort of their home environment, and generally seem more satisfied with the level of care received.”ĭispatchHealth joined the Greater Spokane Valley Chamber last fall and made an early splash in the community as a sponsor for its Greater Cures event, which featured the topic of mental health in the workplace.Īustin says participating in the event gave the company an opportunity to raise awareness of its services, as well as develop relationships and partnerships with local mental health organizations. “Patients seen in the emergency room often express negative feedback, as their physical discomfort is compounded by long waits and a high cost,” she says. She says that since its start, DispatchHealth has seen about 2,000 patients, and received overwhelmingly positive feedback. “We’ve also been working with MultiCare to address some of their patients’ needs at home.”Īustin says DispatchHealth’s service area includes the majority of Spokane County, an estimated 475,000 people. “We’ve worked diligently to integrate our healthcare model with various at-risk populations, particularly senior living communities and home health agencies,” she says. ![]() “To that end, DispatchHealth partners with almost all of the major insurance companies, including Medicare and parts of Medicaid, which enables us to drive down the cost of care significantly.”Īustin says the company’s first year here has gone well, as it continues to raise awareness of its services. “We want to provide the right size healthcare model to populations in need, at the right cost,” she says. We then call you back (usually within a minute or less) to ask additional questions and set up the visit,” she says.ĭispatchHealth was brought to Spokane Valley in August 2019, through a partnership with MultiCare Health System, which operates Deaconess and Valley hospitals here.Īustin says the company’s goal in partnering with MultiCare was to help improve healthcare access for Spokane’s at-risk patient populations and address their acute care needs at a fraction of the cost. “The app makes it really easy to preload information, so that later when you need care all you have to do is press a button. She says patients can request a visit through the company’s phone app, online at the company’s website, or by phone. daily, 365 days a year, including weekends and holidays,” Austin says. Argonne, but care teams remain on the road throughout their shift. “We’re able to do about 70 percent of what a normal ER is capable of doing, including things like placing an IV or catheter, laceration repair, splints, or even breathing treatments,” she says.ĭispatchHealth has an office in Spokane Valley at 920 N. Each team is also able to access a board-certified physician by phone or video call if needed. Teams travel with medical kits that allow them to treat conditions commonly seen in urgent care, as well as a lab that enables common testing, and a mini-pharmacy with basic mouth and IV medications. “Patients can be referred to us by their physicians, senior living, or home health agencies.”Īustin says DispatchHealth’s mobile medical teams consist of either a nurse practitioner or physician’s assistant and an EMT trained medical technician. “We’re an acute care platform, that operates like a mobile care service,” explains Karrie Austin, the company’s regional market director. The service works by dispatching a board-certified medical team to its patient’s home or office. DispatchHealth is a new, on-demand urgent care service, that is changing how we view healthcare delivery here in Spokane County.
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